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Before You Read: This Privacy Policy applies to all data collected while using the jw2 platform. By using the platform, you are considered to have read and accepted this policy.
1Introduction & Scope
Jw2 (referred to herein as "we", "us", or "the Platform") is a trusted online gaming and Sports Betting service provider. We believe your privacy is a fundamental right, and protecting it is our responsibility.
This Privacy Policy explains how jw2 collects your personal data, why it is used, who it may be shared with, and how it is kept secure. It applies to our website, mobile app, and all related services.
This policy has been written in plain English with our Bangladeshi members in mind. Rather than legal jargon, we want to be straightforward about how carefully and responsibly we handle your data. If you have any questions, feel free to reach out to us directly.
This Privacy Policy was last updated in January 2026. Previous versions are superseded as of that date.
2Information We Collect
Jw2 only collects data that is strictly necessary to provide our services, maintain security, and meet legal obligations. The categories of data we collect are outlined below:
| Data Type |
Example |
Reason |
| Identity Information |
Full name, date of birth, NID number |
KYC Verification & Age Confirmation |
| Contact Information |
Mobile number, email address |
Account Communication & Verification |
| Financial Information |
Payment methods, transaction history |
Deposit & Withdrawal Processing |
| Device Information |
IP address, browser, OS |
Security & Fraud Prevention |
| Usage Data |
Game history, login timestamps |
Service Improvement & Responsible Gaming |
| Location Data |
Country & approximate location |
Service Eligibility & Legal Compliance |
We never collect your bank password, mobile banking PIN, or payment card CVV. Payment information is always stored in encrypted form.
3How We Collect Your Data
Jw2 collects information in the following ways:
- Information Provided Directly by You: Information you provide directly during registration, KYC verification, or when contacting support.
- Automatically Collected Data: Data collected automatically via cookies and log files while you use the Platform.
- From Third Parties: Data received from payment providers (bKash, Nagad, etc.) and identity verification agencies.
- Public Sources: Public databases may be consulted to help detect fraud and suspicious activity.
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Where your consent is required to collect data, we always ask first. You may withdraw your consent at any time — though in some cases this may limit access to certain features.
4How We Use Your Data
Jw2 uses the data it collects for the following purposes:
- Account Management: Registration, login, identity verification, and account security.
- Financial Transactions: Processing deposits and withdrawals, and maintaining transaction records.
- Service Improvement: Data analysis to improve the user experience.
- Security & Fraud Prevention: Detecting and blocking suspicious activity.
- Legal Obligations: AML compliance and regulatory reporting.
- Customer Support: Helping you resolve any issues you encounter.
- Responsible Gaming: Identifying unusual gaming patterns and offering support where needed.
- Promotional Communications: Offers and updates are only sent with your consent.
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We do not use your data for profiling or automated decision-making that significantly affects your rights. You will be informed in advance if that ever changes.
5Data Sharing Policy
Jw2 does not sell your personal data to third parties. However, data may be shared in the following limited circumstances:
- Payment Providers: With bKash, Nagad, Rocket, or USDT wallet providers — only the minimum information necessary to process your transaction.
- Identity Verification Agencies: With approved third parties for the purposes of the KYC process.
- Legal Authorities: Where required by legal obligation or court order.
- Security Partners: In partnership with specialist agencies to prevent fraud and cyberattacks.
All third-party partners operate under strict confidentiality agreements and are not permitted to use your data for their own purposes.
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Important: If ownership of jw2 changes, your data may be transferred to the new owner — however, you will be notified in advance.
6Cookies & Tracking Technologies
Jw2 uses cookies and similar technologies on its website. These are small files stored in your browser that help us improve our services.
The cookies we use:
- Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: To remember your preferences — such as language and layout settings.
- Analytics Cookies: Used to understand how the platform is used. This data is not personally identifiable.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the Platform's functionality.
7Technical Data Security Measures
Jw2 uses industry-leading technology to keep your data secure:
- 256-bit SSL/TLS Encryption: All data transfers are secured.
- At-Rest Encryption: Sensitive data stored on servers is encrypted.
- Firewall & DDoS Protection: Protection against cyberattacks.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Regular Security Audits: System audits conducted by third-party security experts.
- Access Controls: Only authorized personnel have access to specific data.
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In the event of a data breach, we will notify affected members within 72 hours and take immediate action.
8Data Retention Period
Jw2 does not retain your data longer than necessary. Our general policy is as follows:
- All data is retained for as long as your account remains active.
- Even after account closure, financial transaction records are retained for up to 5 years due to legal obligations.
- KYC documents may be retained for up to 3 years after account closure.
- Marketing communication data is deleted as soon as possible after consent is withdrawn.
After the retention period, data is securely deleted or anonymized.
9Your Privacy Rights
As a jw2 member, you have the following rights:
1
Right to AccessYou may request to know what personal data we hold about you.
2
Right to RectificationYou can ask us to correct any inaccurate information.
3
Right to ErasureYou can request deletion of your data where there is no legal obligation to retain it.
4
Right to RestrictionYou can restrict how your data is used for specific purposes.
5
Right to Data PortabilityYou may request a copy of your data in a specific format.
6
Right to ObjectYou may object to the processing of your data for specific purposes.
To exercise any of these rights support@jw2.imto send us an email. We'll respond within 30 days.
10Children's Privacy
Jw2 strictly enforces an 18+ policy. We do not knowingly collect or store any personal data from individuals under the age of 18.
If you believe a minor's information has entered our system, please notify us immediately. We will promptly delete that data and close the associated account.
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It is the responsibility of parents and guardians to prevent minors from creating accounts or playing on jw2. We take every precaution to verify age.
11Privacy Policy Updates
Jw2 may update this Privacy Policy from time to time. Changes may be prompted by:
- When new services or features are introduced.
- When laws or regulatory requirements change.
- Due to technical changes.
- Based on member feedback and suggestions.
For significant changes, we will send a notice to your registered email and display an alert on the platform. Continued use of the platform after any changes constitutes acceptance of the updated policy.
12Contact & Complaints
For any privacy-related questions, requests, or complaints, please get in touch with us:
Privacy Contact:
Email: support@jw2.im
Live Chat: Available 24/7 (log in to the Platform to access)
Response time: within 30 business days
We take all privacy requests seriously and work to resolve them as quickly as possible. Keeping your data safe is not just a legal obligation for us — it is a core commitment.